By Rohit Uppal, MD, MBA, Chief Clinical Officer, Hospitalist Services
In celebration of Hospital Medicine, the Society of Hospital Medicine declared the first Thursday in March as National Hospitalist Day, which is today, Thursday, March 5, 2020!
2019 was a remarkable year for our Hospital Medicine program:
- Our overall Net Promoter Score (NPS) increased by an astonishing 13 points – from 57.4% to 70.4%
- Quality Incentive Metrics are projected to increase from 49% to 71%
- Across Hospital Medicine 82% of clinicians achieved their MIPS goals, exceeding our 80% target
- We had unprecedented growth, we started 30 new hospital medicine contracts this past year
- We saw many HM leaders rewarded with promotions
I want to take this opportunity to say THANK YOU to every TeamHealth Hospitalist!
All of these accomplishments were possible because of the dedication and loyalty that each of you brings, every day, to our patients, their families, our hospitals, and to TeamHealth.
Since last year, in my role as Chief Clinical Officer and leader of our Hospitalist Services Performance Improvement (HSPI) team, I have participated in new HM program start-ups, existing HM program assessments, and many patient experience lectures; and I have seen first-hand how integral your daily work is to our success. As always, the HSPI team is available to provide a variety of operational support, including:
- Leadership Coaching: Whether it is providing leadership education to a clinician new to a leadership role or supporting development of a leader in an existing role, HSPI can provide targeted tools and resources to help.
- Patient Experience: Patient experience is a fundamental component of high quality care. With our advanced program of training and shadowing, we can help!
- Clinician Productivity/Staffing Analysis: Having appropriate staffing levels to manage the day-to-day workload can help prevent stress and burnout.
- Metric improvements: Whether it is length of stay, early discharge, hospital acquired conditions, or readmission rates, HSPI has tools, education, and support that can help your team succeed.
- Documentation Support & MIPS: Documenting the specificity of a diagnosis improves accuracy of episode attribution, especially for diagnoses that may consume additional resources.
If you have questions for the HSPI Team or would like more information about the services they can provide, please email HSPI@teamhealth.com.
Again, Thank you for the meaningful work you do every day. Thanks to your dedication, we have created better and safer systems of care and made a significant, positive difference in the way healthcare is delivered in our hospitals.
Happy National Hospitalist Day!