Sharp Grossmont Hospital (SGH) in La Mesa, California, part of Sharp HealthCare, has an emergency department (ED) patient volume of more than 112,000 visits each year. The facility faces many throughput and efficiency issues that are common to high-volume EDs, including capacity challenges, wait times, staffing and workforce issues, flexibility in treating a variety of acuity levels and ensuring a positive patient experience. Working with long-time service line strategic partner TeamHealth, the hospital has been able to successfully navigate these and other challenges to achieve unprecedented metrics and operational performance in a setting with increased patient volumes each year.
Performance Improvement in a High-Volume Emergency Medicine Setting
Navigating the post-pandemic environment has forced every hospital to re-examine processes associated with ensuring high-performing emergency care. Complicating these challenges is a patient volume that rates this facility as one of the busiest EDs in the nation. What these impressive results underscore is the value of a strategic partner who understands the issues impacting ED efficiency and likewise has the experience to guide a shared, collaborative approach to rapid process improvement. TeamHealth was founded on a commitment to improve clinical quality and patient safety, and our robust menu of quality and throughput initiatives reflects this dedication. To connect with our team and learn more, please reach out to us. Download the full case study below.