Lessons Learned from the COVID-19 Front Lines: The Value and Importance of Patient Communication

While timely clinician-patient communication is always a primary goal of every interaction across TeamHealth, the special challenges brought on by COVID-19 exposed new truths about the need for empathetic, understandable information exchange. Throughout the pandemic, hospitals saw routine interactions transform into fearful, anxiety-inducing scenarios, potentially leading to adverse patient experiences. In our latest white paper, the team discusses innovative solutions and best practices to implement to improve patient experience – including TeamHealth’s new APEX program – and the continued need for empathic and effective patient communication.

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